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Royal Mail international delays

Due to ongoing issues at Royal Mail we are temporarily unable to dispatch overseas orders - all international orders will be packed but will not be dispatched until we are able to do so. Please see Royal Mails service update message below. 

Service update: 17th of January 2023

Royal Mail is continuing to experience severe service disruption to our international export services following a cyber incident.

We are temporarily unable to despatch items to overseas destinations. In order to prevent a build-up of export items in our network and support a faster recovery when we restore service, Royal Mail is continuing to ask customers not to post international export items until further notice.

Items that have already been despatched may be subject to delays.We would like to sincerely apologise to impacted customers for any disruption this incident is causing.

Our import operations continue to perform a full service, with some minor delays.Parcelforce Worldwide export services are still operating to all international destinations though customers should expect minor delays.Royal Mail’s UK services are still operational.

Our teams are continuing to work around the clock to resolve this disruption and we will update you as soon as we have more information. An investigation into the incident is ongoing and we are working with external experts. We have reported the incident to our regulators and the relevant security authorities. 

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