Having been operating as a business for over 28 years we have built up a loyal customer base and take our responsibilities as a seller very seriously. Customer satisfaction is one of our top priorities. We check all items before they are sent and all pre-owned items are guaranteed complete and unstarted (unless otherwise stated in the product listing)
If you do discover a problem with your order then please contact us in writing within seven working days of receipt. We will try to resolve any issue as soon as we hear from you. Never send something back without contacting us first.
We comply with the (Distance Selling) 2000 regulations, customers have the right to cancel their order and receive a refund on return of the goods. The time frame for this is 7 working days after the day of receipt. The goods must be returned in the condition they were despatched ie seals intact and undamaged. Any items sent back will be at your expense and risk so please make sure that postal insurance is taken out to cover any loss and the items are packed in a box (jiffy bags or brown paper are not sufficient).